"Ten thousand times a day smile service" Today, you smile?
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September 19, 2020
If you have a familiar demeanor of this kind of smile, please do not be unfamiliar ... It comes from the Prince password According to statistics, at the Prince password store, more than 10,000 times a day, "Smile Service" is not that this figure is not real enough? Count for you carefully, according to the 100 Prince password store to calculate, the average number of people per store into the store every day conservative statistics for 100 people, we will spread 10,000 times to the customer a smile, this is "ten thousand times a smile Service "of the origin. Have you ever seen such a store sales culture? The sales culture of the Prince password is not so much a business philosophy as a retail philosophy: 1. Think of a customer as his or her own loved one, whether or not he can get customer support and determine the success or failure of a store. 2, to be full of energy, make the store angry, customers will naturally want to come together. 3, pre-sales commitment, as after-sales service, which is the rule of thumb to create permanent customers. 4, if there is no gift, please give a smile. 5, met customers to change the goods, the attitude is more polite than the original. 6, business is to contribute to the community, profit is a reasonable remuneration it should get. 7, the sale of goods is a good thing, to promote good merchandise is even more good thing, it is our responsibility and pleasure of work. 8. Complaining nothing helps the affair itself. It will only make people more passive, more painful, and complain that they are not helping people at all. These cultures come from the accumulation and deposition of Mr. Xie Yongjun, the chairman of the board, for many years. It is a kind of "smile service philosophy" and a simple eight-piece culture, which shows the absolute principle that there is no business without customers. Beauty is always the last appearance, introduced a password about the Prince clerk, red (a pseudonym) a true portrayal of ... ... She is an ordinary North drift girl currently in the Muxiyuan New Century Prince password store work, this Shop located in the top of the wholesale market. The store as the company's franchise exhibition hall, passenger flow will naturally be less, and she will go to work every morning at 6 o'clock, open the Prince password store lighting. Due to the special geographical location of the store, few customers into the store, the only red can do is cherish every customer into the store the opportunity to achieve the ultimate service, delivery of a smile service. About red, 15-year-old had left their parents, 16-year-old worked alone into the factory, and later, she decided to come to Beijing alone, 20 years old, the red came to the Prince password company. Her daily work is very busy, away from boring "pipeline" work environment, to reach all kinds of people, where she first felt the warmth of the home. Red is full of confidence in the future, she believes in dreams, but also believe that pay is reward. There are many beautiful women who love to laugh at the Prince password, like red and red. They are optimistic and hard-working day by day. When I was sent to the New Century Store for logistics support, I accidentally discovered her smile. This smile is very warm, a sense of deja vu, take a snapshot, let us pass this Prince code-like smile it! In the Prince password, smile is only a working standard. Before a new job, a newcomer will receive a "smile service" training. They need to practice hundreds of smiles. Only when the coaches see their heart-to-heart smiles can they pass the examination. How to measure is not "skin laugh meat does not laugh"? That depends on her smile can warm and infected people around. As a prince password customers, regardless of the final decision whether to buy clothes, when customers leave, the sales staff usually will be given a special smile, this is the prince password unique corporate culture. Smile is not so much a working standard, it is better to say smile is a way of life, because the smile is really contagious, it can warm the people around. Did you smile today? Prince password New Century store Address: Fengtai District Muxiyuan New Century Shopping Center, No. 786, Layer 7